Help & FAQs
Safety & Security
Are your employees screened before hiring?
Yes, we run a state-wide criminal background check on all of our employees.
Are you insured and bonded?
Our employees are bonded for theft and we are insured for any excessive damage or breakage.
How do you protect my keys?
Your key is placed in a secure place that only the office manager has access to. In addition, all keys are identified with a tag. On the day of your cleaning your key is issued to the team member and at the end of the day is returned to the office.
What happens if the alarm goes off?
All contact numbers will be called. Alarms must be disabled for the team to continue cleaning.
Will my pets be safe and secure during the cleaning?
Yes, please inform the office as to your pets needs and requirements to keep them safe. The cleaning team will do for your pet(s) as you instruct them.
Scheduling
What happens if I need to change the scheduled cleaning?
Grimestoppers will work with you. Simply call at least 48 hours prior to your cleaning appointment.
What if I am still moving the day of the cleaning?
We might not be able to extend our 200% Customer Satisfaction Guarantee. We ask that you be completely Moved-Out before the cleaning day to provide the most efficient service.
What happens if my cleaning falls on a holiday?
If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service.
What should I do to prepare for a Move-In or Move-out cleaning?
We understand moving can be a hassle and at times overwhelming. Please make sure your water and electricity are turned on the day of the cleaning. In addition, the home needs to be completely vacant.
Do I need to be home when you clean?
The choice is yours. You can be home if you’d like, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place on your property or with a neighbor. Some clients will give us their garage code or leave the garage man door open as well.
At what time will the maids be at my home?
Our hours are Monday-Friday, 8:00 a.m. to 4:00 p.m. While in most cases it is impossible to give a specific time to be at your home, we will make every effort to meet your needs and give you an estimated time of arrival. Please remember that an estimated time of arrival is simply that, an estimated time of arrival. Saturday cleanings are available depending on availability. Please speak with an office manager about details.
Frequently Asked Questions
How long does it take to clean my home?
Grimestoppers takes an average of 1 to 2 hours to clean a 4 bedroom 2 bathroom home. However, time will vary depending on the condition and size of your home.
What do I have to do before the cleaning?
In order to provide you with a high quality cleaning service, we ask you to take a few minutes the night before to pick up personal clothing, toys and other household items. The fewer items the maids have to pick-up, the more they can concentrate in actual cleaning.
Do I need to provide supplies or equipment?
Grimestoppers provides all cleaning solutions, supplies and equipment. However, if you preferred we use your supplies and equipment, we would be pleased to accommodate your request. If you have a special cleaner, chemical, or tool you want us to use, please provide it.
What will your cleaning members not clean?
Grimestoppers will not clean human or pet feces, vomit, urine and or blood due to sanitary and insurance reasons.
How do I leave special instructions for my cleaning team?
Please let your crew leader know verbally, leave a note for her, or email/call the office your special instructions.
What do I have to do if my home has been recently remodeled or under repair?
If you are a new client please call our office. If you are an existing customer please contact the office to request a Deep Cleaning or a Custom Cleaning program so your home can be cleaned adequately.
Will the same team always clean my home?
Yes, for weekly, biweekly, and monthly clients. Occasionally, one team member might be replaced.
Tipping Policy
Tipping is totally up to the clients discretion, although greatly appreciated. Some clients tip each cleaning, most tip during the holidays. A holiday tip is usually the amount of one cleaning.
What should I do if there is any damage or breakage?
- Call the office to speak to a manager
- Get estimate for repair/replacement
- Inform the office of the estimate so that we can decide the best course of action (repair, replacement, insurance claim)
Pricing & Contracts
Is there a cleaning time & cost minimum?
Yes, we have a minimum cost of $100.
How do I pay for services?
Payments are due on the day of your cleaning. Most customers find it convenient to simply leave a check in the home, made payable to Grimestoppers. However, payments can also be made in cash or debit/credit card thru our website. For other arrangements, please contact the office.
Do I need to sign a contract or service agreement?
No, you do not. However, we do encourage you to request weekly, biweekly or monthly services to get lower prices.
