Your key is placed in a secure place that only the office manager has access to. In addition, all keys are identified with a tag. On the day of your cleaning your key is issued to the team member and at the end of the day is returned to the office.
The choice is yours. You can be home if you’d like, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place on your property or with a neighbor. Some clients will give us their garage code or leave the garage man door open as well.
Our hours are Monday-Friday, 8:00 a.m. to 4:00 p.m. While in most cases it is impossible to give a specific time to be at your home, we will make every effort to meet your needs and give you an estimated time of arrival. Please remember that an estimated time of arrival is simply that, an estimated time of arrival. Saturday cleanings are available depending on availability. Please speak with an office manager about details.
In order to provide you with a high quality cleaning service, we ask you to take a few minutes the night before to pick up personal clothing, toys and other household items. The fewer items the maids have to pick-up, the more they can concentrate in actual cleaning.
Grimestoppers provides all cleaning solutions, supplies and equipment. However, if you preferred we use your supplies and equipment, we would be pleased to accommodate your request. If you have a special cleaner, chemical, or tool you want us to use, please provide it.
If you are a new client please call our office. If you are an existing customer please contact the office to request a Deep Cleaning or a Custom Cleaning program so your home can be cleaned adequately.
Payments are due on the day of your cleaning. Most customers find it convenient to simply leave a check in the home, made payable to Grimestoppers. However, payments can also be made in cash or debit/credit card thru our website. For other arrangements, please contact the office.